Returns & Exchanges
At PRUFAL, your health and safety are our top priority.
Due to the nature of our products as intimate and personal wear, we do not accept returns once an item has been used or worn.
✅ Exchanges Policy
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Exchanges are only accepted within 24 hours of delivery.
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The item must be unused, unworn, and in its original packaging.
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Exchanges are accepted only in case of size issues or product defects.
❌ Non-Eligible Cases
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Used or worn items
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Requests made after 24 hours
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Items without original packaging
This policy is in place to ensure hygiene, safety, and fairness for all our customers.
For any exchange request, please contact our support team within 24 hours after receiving your order.